Refund Policy

At BookHubHeaven, your satisfaction is our priority. We strive to ensure a smooth and transparent shopping experience. Please review our refund policy below to understand the conditions under which refunds are issued.

Conditions for Refund

We offer refunds under the following conditions:

1. Initiating a Return/Refund

You must notify us within 7 days of delivery through any of the following:
- Your BookHubHeaven dashboard
- Our Instagram page: @BookHubheaven
- Email: support@bookhubheaven.in
Clearly mention the reason for return.
Upon approval, the refund will be processed after deducting:
- Two-way shipping charges
- Packaging and service fees
Estimated deduction: ~60% of the total order amount

2. Full Refund (Pre-Dispatch)

A 100% refund is available if the cancellation request is made before dispatch from our warehouse.
If the order has already been dispatched, cancellation is still possible after delivery; however, the above deductions (~60%) will apply.

3. Mystery Box Returns

For our “Mystery Box” product:
- The entire box with all contents intact must be returned.
- Individual items within the box cannot be returned, replaced, or canceled separately.
- Return requests must be made within 7 days of delivery, via the channels mentioned above.
- Refunds will be processed after standard deductions (~60%).

Additional Information

Processing Time: Refunds typically take 7–10 business days to reflect in your original payment method.
Return Address: Mentioned on your billing invoice and on our Contact Us page.
Refund Method: Issued to the original payment method used during purchase.
Refund Limit: Refunds will not exceed the actual value of the products returned.
Non-Refundable Charges:
- Custom duties, taxes, and Cash on Delivery (COD) fees, if paid, are non-refundable.

No Refund Will Be Issued In the Following Cases:

Incorrect or outdated delivery address (including PO Box addresses)
After three failed delivery attempts by our courier partners
If the package is refused by the recipient
If returned products are damaged or tampered with
If any items or contents are missing from the returned package